IT Support Specialist

Job Description

We're seeking an IT Support Specialist to deliver exceptional technical support to our staff in Hobart. In this role, you will troubleshoot hardware and software issues, assist with network connectivity, and ensure that technology is leveraging our team's productivity. Ideal candidates thrive in fast-paced environments and are passionate about technology and customer interactions.

Responsibilities

• Respond to help desk tickets and provide timely support.
• Monitor and maintain network systems and ensure connectivity.
• Perform routine preventative maintenance on IT systems.
• Assist with system upgrades and patches as necessary.
• Keep records of repairs and maintenance performed on IT equipment.
• Engage in troubleshooting to resolve complex IT problems.
• Assist in managing the IT budget and forecasting for future purchases.

Requirements

Education

• Associate degree in Information Technology or relevant field

Experience

• 1-3 years of experience in IT support environments

Technical Skills

• Email Systems
• Cloud Services

Soft Skills

• Patience

Certifications

• MTA: Windows Operating System Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux OS for troubleshooting and server maintenance.
• Knowledge of IT security practices: Understanding of basic security protocols and measures.

Benefits

• Competitive salary and performance bonuses
• Professional development and certifications reimbursement
• Health insurance and wellness programs
• Supportive team environment

Company Culture

• Team Spirit: We believe in collaboration and teamwork as keys to success.
• Continuous Improvement: We are committed to ongoing training and a growth mindset.
• Empowerment: We empower our employees to make decisions and innovate.