IT Support Specialist

Job Description

As an IT Support Specialist, you will play a crucial role in maintaining the technology infrastructure of our Gold Coast office. Your expertise will ensure that our systems run smoothly and efficiently, providing exceptional support to our team and clients alike.

Responsibilities

• Respond to support requests efficiently and professionally.
• Assist with system upgrades and migrations.
• Collaborate with vendors and service providers to resolve complex issues.
• Conduct regular maintenance and system checks to ensure reliability.
• Maintain a positive working relationship with users at all levels.
• Participate in project planning and implementation of IT initiatives.

Requirements

Education

• Bachelor's degree or equivalent experience in Information Technology
• Relevant certifications (e.g., ITIL) are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in IT project management: Ability to oversee IT projects effectively from initiation to completion.
• Knowledge of cloud services (AWS, Azure): Understanding of cloud platforms and their services.

Benefits

• Attractive salary package with bonuses
• Access to industry-standard training and certifications
• Work-life balance with flexible hours
• Comprehensive health and dental coverage

Company Culture

• Growth Opportunities: We invest in our employees' professional development and career advancement.
• Work-Life Balance: We understand the importance of personal time and support flexible schedules.
• Engagement and Fun: Our team enjoys a positive work environment with social activities and team-building events.