Production, Planning, and Expediting Clerk

Job Description

The Pullman Car Clerk plays a critical role in managing the passenger experience aboard Pullman carriages. This position ensures the comfort and safety of passengers while overseeing the smooth operation of the carriage.

Responsibilities

• Oversee the passenger experience, ensuring satisfaction.
• Collaborate with the train crew to manage service delivery.
• Regularly inspect and maintain the cleanliness of the carriages.
• Provide timely assistance to passengers as needed.
• Facilitate smooth boarding and alighting processes.
• Ensure all safety protocols are adhered to during journeys.
• Assist with emergency procedures when necessary.
• Engage with passengers to enhance their travel experience.
• Liaise with management regarding service improvements.
• Conduct post-journey evaluations and feedback collection.

Requirements

Education

• Certificate III or IV in Hospitality, Transport, or related field

Experience

• 2-3 years of experience in a customer service role

Technical Skills

• Excellent communication skills
• Strong organisational skills
• Basic computer literacy

Soft Skills

• Problem-solving skills
• Attention to detail
• Flexibility and adaptability

Languages

• English: Fluent

Advantageous

• First Aid certification: Understanding of first aid protocols and emergency response.
• Ability to speak a second language: Additional language proficiency is a bonus.

Benefits

• Competitive salary package
• Health insurance options
• Professional development opportunities
• Flexible working conditions

Company Culture

• Customer Focus: We prioritize our passengers' needs and strive to exceed their expectations.
• Teamwork: Collaboration and communication are at the heart of our success.
• Safety First: We maintain strict safety standards in all operations.