Customer Support Representative

Job Description

Join our dedicated team as a Customer Support Representative in Burnie! You will play a pivotal role in ensuring our customers receive exceptional service. Ideal candidates will need to have great communication skills, a knack for problem-solving, and a passion for helping others.

Responsibilities

• Respond promptly to customer inquiries and fix any issues they have with our products or services.
• Assist in the development of FAQ documentation and internal knowledge bases.
• Collaborate with team members to improve documentation and processes.
• Engage customers with friendly and professional service.
• Upsell products and services where appropriate.
• Stay updated on new products and service offerings to assist customers effectively.

Requirements

Education

• High School Diploma required, Bachelor's preferred

Experience

• 3+ years of experience in a customer support position

Technical Skills

• Customer Relationship Management (CRM) Software
• Keyboard Proficiency

Soft Skills

• Conflict Resolution
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience in a call centre environment: Previous experience in a call centre is a plus for this role.
• Familiarity with help desk software: Experience with support tools such as Zendesk or Freshdesk is advantageous.

Benefits

• Competitive salary package
• Health and wellness programs
• Paid time off and holidays
• Opportunities for career advancement

Company Culture

• Team Spirit: We value team collaboration and supporting one another in achieving our goals.
• Customer First: Our customers are at the heart of everything we do, and we strive to exceed their expectations.
• Continuous Improvement: We are dedicated to improving our processes and enhancing our skills.