IT Support Specialist

Job Description

We are actively seeking an IT Support Specialist to join our dedicated team in Hobart. The ideal candidate will have a knack for troubleshooting tech issues, ensuring smooth network operations, and providing exceptional support to our staff and clients. You will be integral in maintaining our IT infrastructure and supporting various software applications.

Responsibilities

• Respond to user inquiries and resolve technical issues.
• Assist with IT infrastructure upgrades and system improvements.
• Document resolutions and maintain support logs.
• Provide remote support to users as needed.
• Collaborate with external vendors for technical solutions.
• Conduct training sessions for staff on IT best practices.
• Assist in monitoring network performance and uptime.
• Generate reports on support activities and user feedback.

Requirements

Education

• Diploma in Information Technology or related discipline

Experience

• 1-3 years of relevant experience in IT support

Technical Skills

• Troubleshooting Hardware
• Software Installation

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with project management software: Ability to manage IT projects effectively using software tools.
• Familiarity with cloud services: Basic knowledge of managing cloud-based applications and services.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Training and certification programs
• Team-building activities

Company Culture

• Inclusivity: We celebrate diversity and create an inclusive work environment.
• Supportive Environment: Our team provides a supportive atmosphere for growth and teamwork.
• Work-Life Balance: We promote a healthy work-life balance among our employees.