Customer Service Representative

Job Description

We are seeking a passionate Digital Marketing Specialist to enhance our online presence and drive engagement in Lismore. The successful candidate will implement and manage digital marketing campaigns across various platforms, including social media, email, and our website. You will contribute to brand strategy while analysing performance data to optimise campaigns.

Responsibilities

• Deliver exceptional customer service through various channels.
• Assist customers in navigating issues and provide solutions.
• Manage customer feedback and communicate it to management.
• Engage in team meetings to discuss challenges and solutions.
• Utilize CRM systems effectively to track interactions.
• Help maintain a positive company culture and atmosphere.

Requirements

Education

• High school diploma or equivalent
• Bachelor's degree in business or a related field is preferred

Experience

• 2-4 years in a customer service or support role

Technical Skills

• Proficient in CRM software
• Ability to use Microsoft Office Suite

Soft Skills

• Adaptability
• Empathy

Languages

• English: Fluent

Advantageous

• Bilingual capabilities: Ability to communicate in multiple languages is a plus.
• Experience with sales techniques: Familiarity with upselling and cross-selling strategies.

Benefits

• Comprehensive health benefits
• Paid time off and holiday pay
• Professional development opportunities
• Employee assistance programs

Company Culture

• Customer-Centric Approach: Every team member plays a vital role in putting our customers first.
• Innovation at Heart: We value creative thinking and new ideas to improve our services.
• Respect and Integrity: We uphold professionalism and respect in all our interactions.