First-Line Supervisors of Mechanics, Installers, and Repairers

Job Description

We are on the lookout for an experienced First-Line Supervisor for our mechanics and repair teams. The ideal candidate will ensure efficient operations within the repair shop, leading a team dedicated to high-quality service delivery while maintaining customer satisfaction.

Responsibilities

• Supervise and coordinate all activities of the mechanics and repair team.
• Ensure a high level of customer satisfaction by managing service quality.
• Organize training sessions to enhance the team’s skills and knowledge.
• Conduct performance evaluations and provide feedback to team members.
• Ensure the garage maintains a clean and safe working environment.
• Manage scheduling of tasks and allocate resources effectively.
• Maintain accurate records of repairs and service activities.
• Be proactive in identifying areas for improvement within the team.
• Report on operational issues and suggest solutions to management.
• Coordinate with other departments to align operations with overall business goals.

Requirements

Education

• Certificate IV in Automotive Mechanical Technology
• Bachelor's degree in Mechanical Engineering is preferred

Experience

• 5+ years of experience in a supervisory position within an automotive setting

Technical Skills

• Expertise in automotive systems
• Familiarity with workshop management software

Soft Skills

• Problem-solving skills
• Time management skills

Languages

• English: Fluent

Advantageous

• ASE Certification: Certification from the National Institute for Automotive Service Excellence.
• Knowledge of compliance regulations: Understanding of the regulatory requirements in the automotive industry.

Benefits

• Generous employee discounts on services
• Support for certification and training programs
• Comprehensive health insurance
• Paid annual leave and sick leave

Company Culture

• Innovative Thinking: We encourage creative problem-solving and innovative approaches to automotive services.
• Continuous Improvement: We believe in continually improving our processes and services for better outcomes.
• Diversity and Inclusion: We celebrate diversity and believe in creating an inclusive work environment for all.