Hospitality Manager

Job Description

We are looking for a dynamic Hospitality Manager to join our vibrant team in Geelong. The ideal candidate will have a strong background in managing hospitality operations, ensuring exceptional service standards while leading a dedicated team.

Responsibilities

• Lead all aspects of the hospitality venue's operations, ensuring excellence.
• Manage team performance and conduct regular performance evaluations.
• Function as the primary point of contact for guest feedback and inquiries.
• Enhance the guest experience through innovative service improvements.
• Develop and monitor budgets, forecasts, and financial reports.
• Coordinate events and special functions, ensuring seamless execution.
• Foster a culture of teamwork and high standards within the hospitality team.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management
• Master's degree in Hospitality Management is a plus

Experience

• 5+ years of experience in a supervisory role within hospitality

Technical Skills

• Event Planning
• Operational Excellence

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Food Safety Certification
• Barista Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Customer Relationship Management (CRM) Systems: Experience using CRM systems to enhance guest engagement.
• Proficiency in Health and Safety Compliance: Understanding of regulations and best practices in hospitality.

Benefits

• Comprehensive health and wellness program
• Career growth and advancement opportunities
• Access to exclusive events and experiences
• Team-building activities and retreats

Company Culture

• Diversity and Inclusion: We celebrate diverse backgrounds and perspectives, striving for an inclusive workplace.
• Continuous Learning: We promote ongoing personal and professional development for our staff.
• Work-Life Balance: We value our employees' well-being and offer flexibility in scheduling.