Technical Support Specialist

Job Description

In the role of Technical Support Specialist, you will be tasked with diagnosing client issues, guiding them through corrective actions, and ensuring their technology operates smoothly. Your technical expertise and interpersonal skills will contribute to a positive client experience and the ongoing success of our company.

Responsibilities

• Troubleshoot and provide solutions for various technical challenges faced by clients.
• Ensure high levels of client satisfaction by delivering exceptional service.
• Participate in the creation of user manuals and support documentation.
• Stay informed about updates in technology and IT industry trends.
• Assist with the training and onboarding of new technical support staff.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 3+ years of experience in a similar support role

Technical Skills

• Database Management
• Ticketing Systems

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP Systems: Experience with voice over IP technologies and configurations.
• Advanced Networking Skills: Deep understanding of network configurations and troubleshooting.

Benefits

• Comprehensive health coverage
• Paid time off and holidays
• Support for continued education
• Access to employee assistance programs

Company Culture

• Innovation Focus: We prioritise innovation and value new ideas from all team members.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.