IT Support Technician

Gold Coast FULL TIME $60,000 - $75,000 / Year
($5,000 - $6,250 / Month)

Job Description

We are seeking a dedicated IT Support Technician to join our team in the vibrant Gold Coast. This role demands a person who is enthusiastic about providing exceptional technical support and troubleshooting assistance across a range of IT issues. The ideal candidate will possess a strong problem-solving mindset and a passion for technology.

Responsibilities

  • Respond to client inquiries and provide expert support for IT-related issues.
  • Monitor and maintain network systems to ensure stability and performance.
  • Document all support interactions and resolutions accurately.
  • Assist with IT asset management and inventory tracking.
  • Implement security measures to protect company and client data.
  • Collaborate with IT team members to identify areas for improvement in support processes.

Requirements

Education
  • Diploma in Information Technology or a related field
Experience
  • 1-2 years of experience in a technical support role.
Technical Skills
  • Office 365
  • Remote Support Tools
Soft Skills
  • Teamwork
  • Adaptability
Languages
  • English: Fluent

Advantageous

  • Microsoft Certified: Azure Fundamentals: Basic knowledge of cloud services and Microsoft Azure.
  • Familiarity with cybersecurity principles: Awareness of cybersecurity practices in IT support.

Benefits

  • Comprehensive health cover including dental and vision
  • Employee assistance programs
  • Professional development budgets
  • Social events and team-building activities

Company Culture

  • Innovation Driven: We are committed to fostering an innovative culture, where employees are encouraged to think outside the box.
  • Work-Life Balance: We value work-life balance and offer flexible schedules to support our employees' well-being.
  • Community Engagement: We actively engage in community support initiatives, encouraging our team to contribute to local causes.
Status: Closed