IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in the vibrant Gold Coast. This role demands a person who is enthusiastic about providing exceptional technical support and troubleshooting assistance across a range of IT issues. The ideal candidate will possess a strong problem-solving mindset and a passion for technology.

Responsibilities

• Respond to client inquiries and provide expert support for IT-related issues.
• Monitor and maintain network systems to ensure stability and performance.
• Document all support interactions and resolutions accurately.
• Assist with IT asset management and inventory tracking.
• Implement security measures to protect company and client data.
• Collaborate with IT team members to identify areas for improvement in support processes.

Requirements

Education

• Diploma in Information Technology or a related field

Experience

• 1-2 years of experience in a technical support role.

Technical Skills

• Office 365
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent

Advantageous

• Microsoft Certified: Azure Fundamentals: Basic knowledge of cloud services and Microsoft Azure.
• Familiarity with cybersecurity principles: Awareness of cybersecurity practices in IT support.

Benefits

• Comprehensive health cover including dental and vision
• Employee assistance programs
• Professional development budgets
• Social events and team-building activities

Company Culture

• Innovation Driven: We are committed to fostering an innovative culture, where employees are encouraged to think outside the box.
• Work-Life Balance: We value work-life balance and offer flexible schedules to support our employees' well-being.
• Community Engagement: We actively engage in community support initiatives, encouraging our team to contribute to local causes.