Field Service Technician

Job Description

We are searching for a dedicated Field Service Technician to join our team. The ideal candidate will play a crucial role in providing technical support and maintenance across diverse industries. Your primary responsibilities will include the installation and troubleshooting of radio, cellular, and tower equipment. If you are technically inclined, possess excellent problem-solving skills, and are keen on delivering exceptional service, we’d love to hear from you.

Responsibilities

• On-site installation, maintenance, and repair of telecommunications equipment.
• Ensure all work is completed according to safety regulations and company standards.
• Assist in the training of junior technicians as necessary.
• Regularly update technical documentation.
• Work closely with the support team to provide seamless service.
• Participate in troubleshooting remotely and through customer support channels.
• Stay updated on industry trends and developments to enhance service delivery.

Requirements

Education

• Diploma or certification in Information Technology or related field

Experience

• Minimum 2 years of experience as a Field Service Technician or in a similar role.

Technical Skills

• Networking Protocols
• Hardware Diagnostics
• Software Systems
• Technical Troubleshooting
• Customer Relationship Management Software

Soft Skills

• Problem-solving
• Communication
• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience in specific industry-related systems (e.g., healthcare, telecommunications): Experience in particular sectors can provide a competitive edge.
• Proficiency in using various diagnostic tools: Hands-on experience with modern diagnostic tools will be beneficial.