Ticket Collector

Job Description

As a Ticket Collector, you will be responsible for collecting and validating tickets from passengers across various transport modes. Your role is vital in ensuring compliance with fare regulations while offering top-notch customer service to enhance passenger experience. You will work closely with our Ticketing and Revenue Protection team, contributing to the overall efficiency and safety of our transportation services.

Responsibilities

• Actively engage with passengers to foster a welcoming environment.
• Capture and report passenger feedback for service improvement.
• Ensure all safety protocols are followed during ticket collection.
• Support in managing lost and found ticket-related inquiries.

Requirements

Education

• High school diploma or equivalent preferred

Experience

• Previous customer service experience is advantageous.

Technical Skills

• Electronic Ticketing Systems
• Mobile Devices

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with cash handling.: Previous experience managing cash transactions is beneficial.
• Availability to work flexible hours.: Willingness to work evenings and weekends as required.

Benefits

• Access to health and wellness programs.
• Opportunity for career growth and development.
• Paid time off and sick leave.
• A supportive and inclusive work environment.

Company Culture

• Customer Focus: Our commitment to exceptional service drives our team's efforts and aligns with our core values.
• Team Spirit: Collaboration among team members is essential; we celebrate our achievements together.