Utility Clerk

Job Description

As a Utility Clerk, you will play a pivotal role in the customer service team by providing administrative support to the utility department. Your expertise will ensure all processes are efficient and streamlined, helping maintain excellent service standards.

Responsibilities

• Manage and update customer database records efficiently.
• Assist with customer account inquiries and resolve issues effectively.
• Conduct follow-ups on pending requests and payments.
• Help with the training of new administrative staff.
• Participate in team meetings to discuss service improvements.
• Use accounting software to track service billing.
• Maintain a clean and organized administrative workspace.

Requirements

Education

• High school diploma or equivalent
• Certificate in Business Administration preferred

Experience

• 2-4 years of experience in an administration or customer service role.

Technical Skills

• Microsoft Excel
• Accounting Software

Soft Skills

• Interpersonal Skills
• Teamwork

Languages

• English: Fluent

Advantageous

• Accounting Software Experience: Experience with accounting software for handling customer billing.
• Customer Service Training: Formal training in customer service best practices.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Retirement savings plan with company match
• Employee assistance program

Company Culture

• Diversity and Inclusion: We value diverse perspectives and are committed to creating an inclusive workplace.
• Innovation Focus: Encouraging innovative solutions to enhance our services.