IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Hobart team. In this role, you will provide top-notch technical support, addressing issues related to hardware and software, and ensuring smooth operation of IT systems.

Responsibilities

• Provide first-level support for all IT-related issues.
• Assist users with software installation and upgrades.
• Maintain and monitor server performance and reliability.
• Conduct regular backups and data recovery processes.
• Recommend improvements to IT systems and processes.
• Engage in ongoing training to stay updated with new technology trends.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree is preferred

Experience

• 2+ years of relevant IT support experience

Technical Skills

• Linux Systems
• VoIP Systems

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundations Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Virtualization Technologies: Experience with virtualization tools like VMware or Hyper-V.
• Experience with Scripting: Basic knowledge of scripting languages such as PowerShell or Bash.

Benefits

• Comprehensive health benefits
• Paid training and certification support
• Opportunity for career advancement
• Company-sponsored events and activities

Company Culture

• Innovation: We encourage innovative thinking and creative solutions within our team.
• Inclusivity: We value diversity and strive to create an inclusive workplace for everyone.
• Employee Recognition: We recognize and celebrate the achievements of our team members.