Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer to join our Canberra team. The ideal candidate will have a strong background in IT support and administration, helping to resolve technical issues and ensure smooth operations for our clients. Role encompasses troubleshooting, assisting users, and providing system maintenance.

Responsibilities

• Deliver professional and efficient technical support.
• Troubleshoot and resolve network issues.
• Assist users with software and application queries.
• Perform routine maintenance on IT systems and equipment.
• Keep abreast of emerging technologies and best practices.
• Contribute to the development of IT policies.
• Maintain inventory of hardware and software assets.

Requirements

Education

• Diploma in Information Technology or equivalent

Experience

• 3+ years of experience in a similar position

Technical Skills

• Linux OS
• Remote Desktop Support

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with virtualisation technologies: Experience with VMware or Hyper-V for managing virtual environments.
• SQL knowledge: Basic knowledge of SQL for database troubleshooting.

Benefits

• Comprehensive health coverage
• Flexible working conditions
• Annual training budget
• Work-life balance initiatives

Company Culture

• Work-Life Balance: We believe in maintaining a healthy work-life balance for all team members.
• Supportive Environment: A supportive work environment where every voice is heard and valued.
• Employee Growth: Opportunities for professional development and growth within the company.