Hospitality Manager

Job Description

Hotel Group Australia is looking for an experienced Hospitality Manager to oversee our Katherine location. You will be responsible for managing all aspects of hotel operations, from front-of-house to back-end services. Exceptional leadership and communication skills are essential for maintaining our high standards of guest service.

Responsibilities

• Oversee daily hotel operations and ensure smooth management of all departments.
• Develop and implement training programs for staff to enhance service delivery.
• Manage budgets, forecasts, and reports to improve operational efficiency.
• Ensure compliance with health and safety regulations.
• Foster a positive work environment by encouraging open communication and teamwork.
• Handle guest complaints and feedback, maintaining high levels of customer satisfaction.
• Coordinate with suppliers and vendors to ensure quality service and deliveries.
• Monitor performance metrics and drive continuous improvement initiatives.
• Plan and implement marketing strategies to promote the hotel and its services.
• Conduct regular inspections to ensure hotel facilities and rooms are maintained to the highest standard.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field

Experience

• 5+ years of experience in hospitality management or hotel operations

Technical Skills

• Customer Service
• Operations Management

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent

Advantageous

• Experience with budgeting and financial management: Ability to manage budgets effectively and optimise resources.
• Knowledge of hotel management software: Familiarity with systems such as Opera or similar platforms.

Benefits

• Competitive salary package
• Employee discounts on hotel services
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Team-oriented environment: We promote a collaborative culture where teamwork is valued.
• Commitment to excellence: We strive for excellence in every aspect of our service, ensuring guest satisfaction.
• Ongoing learning and development: We encourage continuous improvement and skills development for our employees.