Hospitality Manager

Job Description

We are seeking a Hospitality Manager for our Gold Coast location. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and leading our team to achieve operational excellence. This role demands a strategic thinker, someone who can motivate a dedicated team while maintaining high service standards.

Responsibilities

• Lead operational meetings to discuss performance and strategy.
• Develop guest service protocols and training programs.
• Estimate revenue projections and manage financial reporting.
• Ensure all hotel areas meet cleanliness and quality standards.
• Foster a positive working environment for all staff.
• Develop strategies for staff retention and satisfaction.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant certifications in hospitality management preferred

Experience

• 5+ years of leadership experience in hospitality sector

Technical Skills

• Customer Relationship Management
• Event Planning

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Certified Hospitality Supervisor (CHS)
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Experience handling large-scale events: Proficiency in planning and executing events for large groups.
• Knowledge of local attractions and tourism trends: Ability to provide guests with relevant information about the local area.

Benefits

• Health and wellness programs
• Access to career advancement resources
• Flexible working arrangements
• Comprehensive employee benefits package

Company Culture

• Diversity: We celebrate diversity and promote an inclusive work culture.
• Passion for Service: Our team is passionate about delivering exceptional service.
• Community Engagement: We actively participate in community service and engagement initiatives.