IT Support Specialist

Job Description

We are seeking an IT Support Specialist to join our vibrant Gold Coast team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our clients. Ideal candidates will possess strong problem-solving skills and a customer-focused attitude.

Responsibilities

• Provide first-level support for network and connectivity issues.
• Conduct user onboarding and offboarding processes.
• Assist in the implementation of new IT projects and solutions.
• Ensure compliance with IT policies and procedures.
• Coordinate with other IT staff for escalated support issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certification in ITIL or CompTIA A+ is a plus

Experience

• 2+ years of experience in IT support or technical support roles

Technical Skills

• Windows OS
• Networking
• Helpdesk Software
• Mac OS

Soft Skills

• Customer Service
• Communication
• Problem-Solving

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud platforms like AWS or Azure is advantageous.
• Knowledge of cybersecurity practices: Understanding of cybersecurity principles to protect IT assets.

Benefits

• Competitive salary with performance bonuses
• Health and wellness programs
• Professional development opportunities
• Work-life balance initiatives

Company Culture

• Teamwork: We foster a collaborative work environment where teamwork and support are key.
• Innovation: We encourage creativity and innovative thinking in our processes.
• Continuous Improvement: We are committed to learning and evolving our practices for better results.