Eligibility Interviewer, Government Programs

Job Description

As an Enrollment Specialist at Education Insights Pty Ltd, you will play a key role in guiding prospective students through the enrollment process. This position involves providing exceptional customer service, ensuring all required documents are completed accurately, and answering inquiries about our programs.

Responsibilities

• Provide support and insight regarding program options to prospective students.
• Evaluate and process student applications, ensuring all criteria are met.
• Coordinate with other departments for necessary program information.
• Document and track all communications with prospective students.
• Contribute to continuous improvement in enrollment processes and student experience.
• Manage student queries related to applications and enrollment procedures.
• Assist in the organisation of enrollment events and workshops.

Requirements

Education

• Bachelor's degree in Education or a related field
• Relevant work experience will be considered in lieu of a degree

Experience

• Minimum of 2 years of experience in enrollment or student services

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Excellent Communication
• Organisational Skills
• Customer Service

Languages

• English: Fluent

Advantageous

• Experience with international student applications: Prior experience in assisting international students through the enrollment process.
• Familiarity with visa and immigration processes: Knowledge of visa requirements and immigration processes for international students.

Benefits

• Competitive salary package with performance bonuses
• Comprehensive health, dental, and vision insurance
• Opportunities for professional development and training
• Flexible working arrangements and a supportive work culture

Company Culture

• Collaborative Environment: We nurture teamwork and creativity, valuing the input of every team member.
• Focus on Continuous Learning: We support ongoing training and professional growth for all staff.
• Diversity and Inclusion: We celebrate diversity and are committed to building an inclusive workforce.