Director of Professional Services

Job Description

We are seeking a highly motivated Director of Professional Services to lead our dedicated teams and orchestrate the delivery of our professional services offerings. Your role will be pivotal in driving customer satisfaction and revenue growth while managing a high-performing team.

Responsibilities

• Execute the professional services strategy to maximise customer satisfaction and business growth.
• Manage direct reports and coordinate project teams for optimal performance.
• Regularly review project progress and make necessary adjustments.
• Enhance client communication protocols to improve engagement.
• Conduct risk assessments on ongoing projects and implement mitigation measures.
• Prepare reports and presentations for executive stakeholders regarding project outcomes.
• Maintain knowledge of market trends and competitive landscape.
• Foster a positive and dynamic work environment that encourages team collaboration.
• Participate in the hiring and onboarding of new team members.
• Lead initiatives to drive operational efficiencies within the services team.

Requirements

Education

• Bachelor's degree in Business or IT
• Master's degree is a plus

Experience

• Proven track record of successful project delivery and team management.

Technical Skills

• Data Analysis

Soft Skills

• Negotiation
• Conflict Resolution

Certifications

• Certified Scrum Master

Languages

• English: Fluent

Advantageous

• Experience working with government clients: Understanding of public sector requirements and expectations.
• Knowledge of compliance regulations: Expertise in navigating industry regulations for project success.

Benefits

• Comprehensive health insurance
• Annual performance bonuses
• Support for work-life balance
• Employee wellbeing programs

Company Culture

• Innovation: Empowered to take initiative, our team members are encouraged to innovate in their roles.
• Supportive Environment: We create an atmosphere where feedback is welcomed and valued.
• Community Engagement: Committed to making a positive impact, we encourage participation in community initiatives.