First-Line Supervisors of Passenger Attendants

Job Description

Join our team as a First-Line Supervisor of Passenger Attendants, where you will be the point of contact for cabin crew and passengers alike. Your leadership will be pivotal in creating a memorable travel experience for our passengers. You will also conduct briefings, manage schedules, and handle passenger concerns with tact and professionalism.

Responsibilities

• Lead a team of cabin crew members, ensuring they maintain high levels of customer service and safety.
• Resolve customer complaints efficiently with a focus on customer satisfaction.
• Assess crew performance and deliver constructive feedback on service delivery.
• Ensure all cabin crew comply with uniform and grooming standards.
• Collaborate with the Cabin Services Manager on team performance metrics and improvements.
• Manage cabin crew schedules and allocations efficiently to meet operational needs.
• Engage in continuous improvement initiatives to enhance customer service offerings.
• Stay updated with current aviation regulations and safety protocols.
• Assist in crisis management procedures during flights to ensure passenger safety.
• Support the onboarding and training of new cabin crew members.

Requirements

Education

• Certificate IV in Aviation or similar
• Bachelor's degree in Hospitality Management is advantageous

Experience

• 2+ years of experience as a flight attendant or in customer service management

Technical Skills

• Crisis Management
• Team Management

Soft Skills

• Problem Solving
• Adaptability

Languages

• English: Fluent

Advantageous

• Previous experience in a premium airline: Experience working with a premium airline enhances ability to deliver superior service.
• Strong knowledge of aircraft safety features: Understanding of safety features on various aircraft types.

Benefits

• Ongoing professional development opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Employee assistance program

Company Culture

• Diversity and Inclusion: We believe in a diverse workforce and inclusive practices to enhance our service.
• Innovation: We encourage innovative ideas to improve our operations and service delivery.
• Supportive Environment: We foster a culture of support and mentorship to help our employees grow.