Onsite Services Specialist

Job Description

As an Onsite Services Specialist, you will be responsible for providing top-notch IT support directly to clients, ensuring that all hardware and software systems run smoothly. You will engage with clients on-site, troubleshooting issues, and implementing effective solutions while building lasting relationships.

Responsibilities

• Implement and support system upgrades and patches directly at the client premises.
• Develop training materials and conduct training sessions for users.
• Assist in setting up new hardware and IT infrastructure.
• Monitor and ensure compliance with IT policies and procedures.
• Provide feedback to the IT support team for continuous service improvement.
• Maintain a personal inventory of tools and equipment to manage client visits effectively.
• Respond to urgent requests in a timely manner, prioritizing client needs.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 3 years of experience in technical support or a related role

Technical Skills

• Cisco Networking
• Backup and Recovery Tools

Soft Skills

• Adaptability
• Client Relationship Management

Certifications

• CompTIA Network+
• Microsoft Certified: Windows 10

Languages

• English: Fluent

Advantageous

• Experience in a customer-facing role: Demonstrated experience in providing support in a client environment.
• Familiarity with remote support tools: Comfort with tools like TeamViewer, LogMeIn, etc.

Benefits

• Comprehensive health and wellness programs
• Paid training and certification opportunities
• Flexible work arrangements
• Employee recognition programs

Company Culture

• Innovation: We thrive on innovation and encourage creative solutions to challenges.
• Work-Life Balance: We value your time and promote a healthy work-life balance for all employees.
• Client Focus: Our clients' needs are at the heart of everything we do, guiding our services and support.