IT Support Specialist

Job Description

We are currently seeking an IT Support Specialist to join our Canberra team. This role involves providing exceptional customer service and support to our internal and external clients. You will troubleshoot hardware and software issues, ensuring that our IT systems run smoothly and efficiently.

Responsibilities

• Manage user access rights and permissions.
• Perform backups and ensure data integrity.
• Stay updated on the latest technology trends and tools.
• Evaluate and recommend hardware/software upgrades.
• Foster positive relationships with users to better understand their needs.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications are a plus (e.g., CompTIA A+, Microsoft Certified Professional)

Experience

• 2-4 years of experience in IT support or technical support role

Technical Skills

• Windows Operating System
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Communication

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or Remote Desktop.
• Knowledge of IT security best practices: Understanding of basic security measures and protocols.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Professional development opportunities
• Supportive team environment

Company Culture

• Team-Oriented: We promote a collaborative environment where every team member's input is valued.
• Innovation-Driven: Our team thrives on technology and innovation, striving to improve continuously.
• Growth-Focused: We encourage personal and professional growth with training and mentorship.