IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our Canberra team. This role involves providing technical support and assistance to our clients, ensuring the seamless operation of their IT infrastructure. The ideal candidate should have a knack for solving technical problems and a strong customer service orientation.

Responsibilities

• Deliver first-class IT support and service to users.
• Assess user needs and provide solutions accordingly.
• Conduct routine checks on IT equipment and software.
• Actively participate in team meetings and strategy sessions.
• Assist in the deployment of new software and updates.
• Perform backups and data recovery as needed.
• Develop training materials for users.
• Act as a liaison between users and management to enhance system functionality.

Requirements

Education

• Degree in Computer Science or IT-related field

Experience

• 3+ years of experience in IT support or technical helpdesk roles

Technical Skills

• Remote Support Tools
• Cybersecurity Awareness

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ticketing systems: Experience with software platforms for managing support tickets.
• Familiarity with system administration tools: Experience in managing user accounts and permissions.

Benefits

• Attractive salary with bonuses
• Comprehensive health and wellness plans
• Ongoing training and certification support
• Work-life balance initiatives

Company Culture

• Innovation: We encourage creativity and innovation in all our projects.
• Adaptability: Our company values flexibility and adaptation to changing environments.
• Supportive Environment: We provide a supportive atmosphere for personal and professional growth.