Computer User Support Specialist

Job Description

We are on the hunt for a Computer User Support Specialist who can deliver stellar customer service and technical support to our diverse clientele. Your day-to-day tasks will include troubleshooting, documentation, and collaboration with cross-functional teams to ensure seamless operations.

Responsibilities

• Delivering first-level technical support to clients via various channels.
• Diagnosing and resolving hardware/software problems.
• Escalating complex issues to senior support technicians as necessary.
• Documenting support cases with detailed and accurate records.
• Conducting regular system checks and updates for clients.
• Assisting with installations and upgrades of hardware and software systems.
• Providing demonstrations and technical training to clients.
• Collaborating with engineers on product improvements.
• Monitoring ticketing system for updates and follow-ups.
• Identifying potential improvements for processes and tools.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or a related field

Experience

• 1-2 years of experience in a technical support role

Technical Skills

• Microsoft Windows and Office Suite
• MacOS
• Linux
• Remote Support Tools

Soft Skills

• Excellent communication skills
• Problem-solving skills
• Customer service skills
• Attention to detail

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with cloud-based services such as AWS or Azure: Familiarity with cloud computing platforms for hosting and services.
• Experience with scripting languages like Python or PowerShell: Knowledge of scripting for automation and support tasks.

Benefits

• Competitive salary package
• Comprehensive health, dental, and vision insurance
• Flexible working hours
• Professional development opportunities

Company Culture

• Collaboration: Our workplace encourages teamwork and collaboration among employees.
• Innovation: We embrace innovative solutions that enhance our service delivery.
• Diversity and Inclusion: We value diverse perspectives and encourage applications from all backgrounds.