Customer Support Representative

Job Description

As a Customer Support Representative based in Shepparton, you'll play an essential role in assisting our valued customers. Your responsibilities will include addressing queries, resolving issues, and providing exceptional service to ensure a positive experience.

Responsibilities

• Deliver world-class customer service in every interaction.
• Assist in training new team members as needed.
• Manage customer follow-ups to ensure satisfactory resolution.
• Track and report on customer feedback and service trends.
• Ensure adherence to company policies and procedures.

Requirements

Education

• High school diploma or equivalent
• Diploma in Customer Service or related field is preferred

Experience

• 2+ years of experience in a customer-facing role

Technical Skills

• Experience with Help Desk software
• Basic troubleshooting skills

Soft Skills

• Empathy
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience in a high-volume call centre: Proven track record in handling large volumes of inquiries.
• Customer satisfaction training: Completion of training related to customer satisfaction strategies.

Benefits

• Attractive remuneration package
• Employee benefits program
• Access to mental health resources and support
• Work-life balance initiatives

Company Culture

• Inclusivity: Diversity is at the heart of our organization, and all team members are respected and valued.
• Professional Development: We offer various training programs to help our employees grow and advance in their careers.
• Work-Life Balance: We support our employees in achieving a healthy balance between work and personal life.