IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in maintaining our IT systems and providing technical support to users in Hobart. Your responsibilities will include troubleshooting hardware and software issues, setting up new systems, and assisting staff with IT-related queries.

Responsibilities

• Ensure IT operations run smoothly and efficiently.
• Provide remote support using various tools as needed.
• Perform regular backups and maintain data integrity.
• Manage and troubleshoot telecommunication systems.
• Facilitate security measures and ensure compliance.
• Assist in the management of IT budgets and resources.
• Proactively monitor IT systems for performance issues.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications are a plus

Experience

• 2-4 years of experience in an IT support role

Technical Skills

• Troubleshooting Hardware
• Software Installation

Soft Skills

• Team Collaboration
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with CRM software: Familiarity with Customer Relationship Management tools for efficient support.
• Experience in a help desk environment: Previous work in a help desk role can enhance your application.

Benefits

• Comprehensive health insurance plans
• Paid time off and flexible work arrangements
• Employee assistance programs
• Professional development support

Company Culture

• Continuous Improvement: We promote a culture of learning and growth through continuous training.
• Work-Life Balance: We prioritise a healthy work-life balance for all our employees.
• Fun and Engagement: We cultivate a fun atmosphere that encourages engagement and motivation.