Mail Teller

Job Description

As a Mail Teller, you will be responsible for processing mail and packages, sorting them accurately, and ensuring excellent customer service. Joining our dynamic team, you’ll play a crucial role in maintaining the smooth operation of our postal services.

Responsibilities

• Sort and distribute mail accurately to recipients.
• Provide customers with information about postal services.
• Use scanners and mailing machines for mail processing.
• Ensure safety protocols for mail handling are strictly followed.
• Record and report discrepancies in mailing processes.
• Engage in continuous learning to adapt to industry changes.
• Support the team by assisting in various operational tasks.
• Help maintain a clean and organized workspace.
• Deliver exceptional customer service through active listening and problem-solving.

Requirements

Education

• High School Diploma or equivalent

Experience

• Previous customer service or mail handling experience is advantageous.

Technical Skills

• Basic Math Skills

Soft Skills

• Flexibility
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Knowledge of Postal Regulations: Understanding of postal processes can be beneficial.
• Experience with Customer Relationship Management (CRM) Software: Practical experience with software to manage customer interactions.

Benefits

• Comprehensive health benefits.
• Paid training and development opportunities.
• Employee discounts on postal products.
• Friendly and inclusive workplace culture.

Company Culture

• Customer-Centric Focus: We prioritize our customers' satisfaction in every aspect of our service.
• Fun Workplace: We believe in a balance of productivity and enjoyment at work.
• Innovation Encouragement: We welcome innovative ideas that enhance our services and customer experience.