Customer Service Representative (Bill Adjuster)

Job Description

The Bill Adjuster is responsible for reviewing and adjusting customer billing statements, resolving any billing disputes promptly while maintaining high levels of accuracy. This role demands exceptional attention to detail and strong communication skills.

Responsibilities

• Analyse billing data to identify discrepancies and areas for improvement.
• Coordinate with finance and customer service teams to enhance customer satisfaction.
• Prepare reports on billing adjustments and resolutions.
• Provide support to other billing team members as needed.
• Ensure compliance with relevant industry regulations and company policies.
• Contribute ideas to enhance system efficiencies in billing processes.

Requirements

Education

• Bachelor's degree in Accounting, Finance or related field

Experience

• 2-3 years of experience in billing or accounting roles

Technical Skills

• Microsoft Excel
• Accounting Software (e.g. QuickBooks)
• CRM Software (e.g. Salesforce)

Soft Skills

• Problem-solving
• Attention to Detail
• Communication Skills

Certifications

• Certified Public Accountant (CPA) preferred

Languages

• English: Fluent

Advantageous

• Experience in data analysis and reporting: Ability to analyse billing data and provide actionable insights.
• Familiarity with cloud-based billing systems: Experience with billing systems hosted on cloud platforms.

Benefits

• Comprehensive health and wellness programs
• Superannuation contributions
• Employee discounts and perks
• Career advancement opportunities

Company Culture

• Innovation: We encourage creative thinking and new ideas to enhance our services.
• Community Engagement: We actively participate in community initiatives and support local causes.
• Respect and Integrity: We uphold a standard of respect and integrity in all our interactions.