Retail Manager

Job Description

As a Retail Manager at Retail Dynamics Ltd., you will be responsible for overseeing day-to-day operations of our retail store in Lismore. You will lead a team of dedicated staff, drive sales performance, and enhance customer experience by implementing effective strategies. Your role will involve inventory management, staff training, and fostering a culture of excellent service delivery.

Responsibilities

• Lead the store team to achieve financial goals and KPIs.
• Manage the inventory process and ensure accurate stock management.
• Implement customer service initiatives that enhance shopper experience.
• Conduct ongoing training and development for staff members.
• Monitor sales performance and suggest improvements to strategies.
• Maintain a clean and visually appealing store environment.
• Implement loss prevention measures to manage shrinkage.
• Engage with customers to build relationships and loyalty.
• Strategically plan staff schedules to meet operational needs.
• Collaborate with management during store audits and evaluations.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Relevant retail management certification is advantageous

Experience

• 5+ years of experience in retail management or similar role

Technical Skills

• Leadership
• Sales Strategy

Soft Skills

• Communication
• Problem-solving

Certifications

• Retail Management Certification
• First Aid Certification

Languages

• English: Fluent

Advantageous

• Experience with retail software systems: Familiarity with point-of-sale systems and inventory management software.
• Customer service management experience: Prior experience in managing customer service teams will be beneficial.

Benefits

• Competitive salary package with performance bonuses
• Employee discount on store products
• Ongoing professional development opportunities
• Flexible working arrangements, with potential for increased time off

Company Culture

• Teamwork: We promote a collaborative atmosphere where every team member’s contribution is valued.
• Customer Focus: Our first priority is always the customer experience.
• Innovation: We encourage creativity and are always looking for new ways to improve our offerings.