Medical Office Worker

Job Description

As a Medical Office Worker at HealthCare Solutions Ltd., you will play an integral role in ensuring the smooth operation of our medical office. You will manage patient records, assist healthcare professionals, and create a welcoming atmosphere for patients.

Responsibilities

• Greet patients and visitors in a friendly manner.
• Answer phones, book appointments, and manage patient inquiries.
• Review and update patient records for accuracy.
• Assist with basic clinical procedures when required.
• Process invoices and manage billing queries.
• Provide administrative support to the practice and clinical staff.
• Ensure timely follow-up on patient communications.
• Participate in team meetings to discuss workflows and improvements.

Requirements

Education

• Diploma or Certificate in Administration or Healthcare Administration
• Basic knowledge of medical terminology

Experience

• Previous work experience in healthcare administration is preferred.

Technical Skills

• Microsoft Office Suite
• Australian Healthcare Software

Soft Skills

• Excellent Communication
• Attention to Detail
• Organizational Skills

Languages

• English: Fluent

Advantageous

• Experience with Medicare and Private Health Fund claims: Familiarity with processing Medicare claims and private health insurance submissions.
• Experience in a fast-paced medical environment: Ability to adapt quickly to changes in a busy healthcare setting.

Benefits

• Competitive salary package
• Health, dental, and vision insurance
• Flexible working hours
• Employee wellness programs
• Opportunities for professional development

Company Culture

• Supportive Environment: We prioritize a friendly and inclusive workplace where everyone's input is valued.
• Focus on Continuous Improvement: Our team regularly engages in training and professional development.
• Work-Life Balance: We encourage a healthy work-life balance with flexible hours.