IT Support Specialist

Job Description

As an IT Support Specialist, you'll play a crucial role in maintaining the technological backbone of our operations. You will assist users with technical issues, ensuring systems run smoothly and efficiently. Your expertise in troubleshooting and problem-solving will be vital as you navigate various software and hardware environments.

Responsibilities

• Respond promptly to user support requests and issues.
• Install and configure new software and hardware.
• Support IT service management processes.
• Ensure the integrity and security of the IT environment.
• Help develop IT policies and procedures.
• Provide feedback on system performance to improve user experience.
• Assist in disaster recovery and data backup operations.
• Engage with suppliers for hardware and software procurement.
• Maintain records of issues and resolutions.
• Contribute to a supportive team environment.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant certifications such as CompTIA A+, Network+, or similar are advantageous

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Troubleshooting
• Customer Service
• Networking
• Windows and Mac OS
• Office Software Suite
• Remote Support Tools

Soft Skills

• Communication
• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience with systems such as ServiceNow or Jira for tracking IT support requests.
• Knowledge of cybersecurity best practices: Understanding of the principles of securing IT environments.

Benefits

• Attractive salary packages with annual reviews
• Comprehensive health insurance including dental and vision
• Generous leave policies including sick and parental leave
• Employee assistance programs and wellness activities

Company Culture

• Diversity: We embrace diversity in our workforce and strive to create an inclusive environment for all.
• Engagement: Our culture encourages employee engagement through regular team activities and feedback.
• Work-Life Balance: We promote a healthy work-life balance to ensure our employees have fulfilling personal lives.