IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our vibrant team in Hobart. The ideal candidate will have hands-on experience in troubleshooting, supporting, and maintaining IT systems and networks. You'll play a pivotal role in ensuring our systems run smoothly and efficiently, providing technical support to our employees, and assisting with a range of IT-related tasks.

Responsibilities

• Troubleshoot and resolve complex IT issues related to software and hardware.
• Ensure optimal performance and accessibility of IT systems.
• Assist in the installation and maintenance of servers and networks.
• Guide users on how to effectively use IT resources.
• Participate in ongoing training to stay current with technology trends.
• Provide feedback to improve IT processes and systems.
• Coordinate with vendors for repair and maintenance services.
• Compile and present reports on IT performance metrics.

Requirements

Education

• Bachelor's degree in Computer Science, IT or related field
• Relevant certifications preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Proficiency in Linux: Experience administrating Linux systems and troubleshooting.
• Understanding of IT compliance frameworks: Knowledge of GDPR, HIPAA, or similar standards.

Benefits

• Comprehensive health and dental insurance
• Work-life balance initiatives
• Flexible working arrangements
• Support for ongoing training and certifications

Company Culture

• Growth Mindset: We promote continuous learning and adaptability in a rapidly changing industry.
• Team Collaboration: Strong emphasis on teamwork and collaboration to achieve project success.
• Integrity: We maintain high ethical standards and transparency in our operations.