IT Support Technician

Job Description

We're on the lookout for an IT Support Technician who has a knack for troubleshooting and customer service. In this role, you'll provide front-line support to our clients, ensuring they receive top-notch assistance and guidance with their IT needs. This is a fantastic opportunity for someone who loves working with technology and helping others.

Responsibilities

• Respond promptly to client issues and queries, providing exceptional customer service.
• Setup and install new hardware and software for clients.
• Document troubleshooting steps and solutions in the ticketing system.
• Update and maintain the client knowledge base for reference.
• Assist in network management and resolution of connectivity issues.
• Provide training and support for new employees on IT systems.
• Work with vendors and technicians for specialized technical assistance.
• Identify areas for improvement in IT support processes.

Requirements

Education

• Diploma or degree in Information Technology or related field
• Any IT certifications (e.g., CompTIA, Microsoft) are a plus

Experience

• 1-3 years of experience in IT support or technical support roles

Technical Skills

• Windows and Mac OS
• Networking
• Helpdesk Software

Soft Skills

• Communication skills
• Problem-solving skills

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Knowledge of Microsoft 365: Proficiency in Microsoft 365 applications and admin portals.
• Experience with remote support tools: Familiarity with software like TeamViewer or AnyDesk for remote troubleshooting.

Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Opportunities for career growth
• Supportive team environment

Company Culture

• Teamwork: We foster a collaborative work environment that encourages teamwork and mutual support.
• Innovation: Continuous improvement and innovation are at the core of our culture.
• Respect: We value diversity and treat all employees with respect and dignity.