IT Support Engineer

Job Description

We are seeking an IT Support Engineer to provide technical assistance and support to end-users in our organisation. The successful candidate will troubleshoot and resolve various hardware, software, and network-related issues, ensuring optimal operation of our IT infrastructure.

Responsibilities

• Provide technical support for various IT issues via phone, email, and in-person.
• Assist end-users with software applications and operating systems.
• Support network and server infrastructure, ensuring optimal uptime and performance.
• Perform routine maintenance on IT systems to prevent issues.
• Document solutions and processes to enhance team knowledge.

Advantageous

• Experience with ITIL practices: Familiarity with ITIL framework and service management processes.
• Knowledge of scripting languages: Basic understanding of scripting or coding languages will be an advantage.

Benefits

• Comprehensive health and wellness programs.
• 401(k) plan with company match.
• Remote work options available.
• Employee discounts and perks.

Company Culture

• Collaboration: We encourage teamwork and collaboration across all levels of the organisation.
• Innovation: Our culture thrives on innovation, we welcome fresh ideas and perspectives.
• Diversity and Inclusion: We believe in creating a diverse work environment and ensuring inclusion for all.