Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to lead our team in Newcastle. In this role, you will oversee daily operations, manage staff, and ensure that our guests receive an outstanding experience. Your leadership will play a key role in maintaining high standards of service and hospitality.

Responsibilities

• Oversee daily operations and ensure high-quality service delivery.
• Develop training programs for staff to enhance their skills and service quality.
• Manage guest relations and resolve any issues in a timely manner.
• Collaborate with marketing teams to enhance hotel visibility and attract guests.
• Ensure compliance with company policies and legal regulations.
• Monitor feedback from guests and use it to improve service standards.
• Participate in community outreach and promotional events to enhance the hotel's reputation.

Requirements

Education

• Bachelor's degree in Business Administration or related field is preferred

Experience

• 3+ years of experience in hospitality or hotel operations

Technical Skills

• Conflict Resolution
• Operational Management

Soft Skills

• Team Leadership
• Problem Solving

Languages

• English: Fluent

Advantageous

• Previous experience in a luxury hotel.: Experience in luxury hospitality settings to enhance service quality.
• Cultural awareness and sensitivity.: Understanding of diverse cultural backgrounds to better serve guests.

Benefits

• Comprehensive health benefits including mental health support
• Flexible work hours and potential for remote work
• Career development opportunities and training
• Retirement savings plan with company matching

Company Culture

• Inclusivity: We celebrate diversity and encourage inclusive practices within our team.
• Community Engagement: We are committed to giving back to our community and building strong relationships.
• Employee Recognition: We value and recognize the contributions of all employees to our success.