Customer Service Representative

Job Description

We are seeking a passionate Customer Service Representative to join our Geelong team. In this role, you'll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing support with a smile. Your excellent communication skills and customer-centric approach will help us maintain our high standards of service and foster positive relationships.

Responsibilities

• Provide first-class service to customers, ensuring a positive experience.
• Assist customers in navigating online portals and troubleshooting common issues.
• Follow up with customers after resolution to ensure satisfaction.
• Work collaboratively with other departments to resolve ongoing issues.
• Participate in team meetings to discuss feedback and improvement initiatives.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree is an advantage

Experience

• 2+ years of experience in customer support or similar role

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Conflict Resolution
• Adaptability

Languages

• English: Fluent

Advantageous

• Bilingual skills: Proficient in another language to assist a diverse customer base.
• Experience with customer feedback tools: Familiarity with tools used for capturing and analyzing customer feedback.

Benefits

• Health insurance and additional leave options
• Access to continuous professional development programs
• Team-building activities and events
• Potential for career advancement within the company

Company Culture

• Continuous Improvement: We encourage feedback and promote a culture of learning and growth.
• Work-Life Balance: We support our employees to balance their professional and personal lives.