IT Support Specialist

Job Description

We are looking for an IT Support Specialist to join our dynamic team in Canberra. In this role, you will be the first point of contact for troubleshooting issues, resolving service requests, and facilitating smooth IT operations for our clients. The right candidate will have a keen eye for detail, a customer-centric mindset, and a passion for technology.

Responsibilities

• Manage and support the installation of requested software and hardware.
• Investigate problems and implement solutions in a timely manner.
• Educate users on effective use of IT resources and tools.
• File and track incidents and service requests in a ticketing system.
• Conduct after-action reviews to assess areas for improvement.
• Help maintain IT inventory by updating records of equipment usage.
• Stay updated on new technologies that may improve our support processes.

Requirements

Education

• Associate Degree in Information Technology or related field
• Certifications in networking or system administration are highly desirable

Experience

• 3+ years of experience in a technical support capacity

Technical Skills

• Troubleshooting Skills
• IT Security Best Practices

Soft Skills

• Detail-Oriented
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Mobile Device Management: Experience in managing mobile devices and associated security policies is a plus.
• Scripting Skills: Basic understanding of scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health benefits
• Career advancement programs
• Paid time off and holidays
• Friendly and supportive workplace culture

Company Culture

• Innovation: Encouraging innovative solutions and ideas among our employees.
• Continuous Improvement: We are committed to continuous learning and skill development for our staff.
• Engagement: We value employee engagement and actively seek feedback to improve our workplace.