IT Support Specialist

Job Description

We are seeking an enthusiastic IT Support Specialist to join our Gold Coast team. The ideal candidate will have experience in troubleshooting and resolving IT issues, assisting users with hardware and software, and ensuring smooth operation of IT systems. This role is perfect for someone who is passionate about technology and enjoys helping others.

Responsibilities

• Handle first-line support for all IT-related queries.
• Document issues and solutions for future reference.
• Assist in managing IT inventory and assets.
• Perform diagnostics on hardware and software failures.
• Train staff on new technology implementations.
• Deliver outstanding customer service to all users.
• Assist in the development of IT policies and procedures.

Requirements

Education

• Diploma in Information Technology or equivalent
• Bachelor's degree in IT is advantageous

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Mac OS
• Office 365

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation Certification
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with cybersecurity practices: Basic knowledge of IT security protocols.
• Knowledge of IT project management: Understanding of IT project management principles and practices.

Benefits

• Health insurance coverage
• Paid time off and holidays
• Flexible working arrangements
• Opportunities for career advancement

Company Culture

• Innovation-Oriented: We prioritize innovative solutions and empower our team to express creative ideas.
• Employee Recognition: We celebrate the achievements of our employees and recognize their contributions.
• Community Engagement: We actively engage in community initiatives and encourage employees to participate.