Eligibility Clerk

Job Description

As an Eligibility Clerk, you will play a crucial role in determining the eligibility of applicants for various government programs and benefits. The ideal candidate will possess excellent analytical skills and a keen attention to detail to evaluate applicant information effectively.

Responsibilities

• Evaluate and determine applicants' eligibility for government assistance programs.
• Coordinate with partner agencies and stakeholders for comprehensive eligibility assessments.
• Assist in the development of new procedures for processing applications efficiently.
• Document and report any discrepancies found during evaluations.
• Keep up to date with changes in policies and regulations related to eligibility.
• Implement best practices in customer service while handling sensitive applicant information.

Requirements

Education

• Bachelor's degree in Social Work, Public Administration, or related field
• Postgraduate qualifications are an advantage

Experience

• Minimum 3 years of relevant experience in government or public sector eligibility assessments.

Technical Skills

• Online Collaboration Tools
• Internet Research

Soft Skills

• Attention to Detail
• Customer Service Orientation

Certifications

• Certificate IV in Government (Eligibility and Assessment)
• Police Clearance Certificate

Languages

• English: Fluent

Advantageous

• Customer Service Experience: Experience in online customer service roles will be beneficial.
• Knowledge of Health Insurance Programs: Familiarity with health insurance systems will be a plus.

Benefits

• Attractive salary with a comprehensive benefits package.
• Employee wellness programs.
• Opportunities for professional development and training.
• Work-life balance initiatives.

Company Culture

• Innovation: We encourage creative thinking and new ideas to enhance our services.
• Diversity and Inclusion: We celebrate diversity and foster an inclusive environment.
• Employee Growth: We prioritize personal and professional growth for all our staff.