Store Operations Manager

Job Description

As the Store Operations Manager at Retail Giant, you will oversee daily operations within our Rockhampton location. Your role will involve optimizing processes, enhancing customer satisfaction, and leading a dynamic team. You will play a crucial part in executing strategies to boost sales and operational efficiency.

Responsibilities

• Supervise all store activities to enhance customer experience.
• Create and manage operational budgets, monitoring performance throughout.
• Lead and motivate the team to achieve sales targets.
• Implement training programs to develop staff skills and performance.
• Guarantee that the store meets all regulatory compliance requirements.
• Monitor competitor activity and trends to identify opportunities.
• Regularly assess store layout and merchandising effectiveness.
• Work closely with suppliers to manage inventory levels.
• Conduct team meetings to discuss performance and operational objectives.

Requirements

Education

• Master's degree in Business Management is preferred

Experience

• 7+ years of experience in retail operations management

Technical Skills

• Team Management
• Financial Acumen

Soft Skills

• Problem-Solving
• Customer Focus

Languages

• English: Fluent

Advantageous

• Knowledge of Local Market Trends: Ability to adapt strategies based on local market demands.
• Bilingual in English and Mandarin: Fluency in Mandarin is an asset for customer relations.

Benefits

• Comprehensive health insurance plan
• Generous employee discount policy
• Career development and training opportunities
• Work-life balance initiatives

Company Culture

• Team-Oriented: We work collaboratively to create a supportive and engaging atmosphere.
• Continuous Improvement: We are committed to ongoing learning and development for our team members.
• Customer-Centric: All of our strategies are driven by a strong focus on customer satisfaction.