Computer User Support Specialist

Job Description

As a Computer User Support Specialist, you'll be the frontline for technical support within our organization. You will install, configure, and troubleshoot microcomputers and peripherals, ensuring optimal functionality for all users.

Responsibilities

• Installing and configuring new microcomputers and peripherals.
• Performing routine checks and maintenance on IT hardware.
• Troubleshooting software conflicts and resolving connectivity issues.
• Providing timely support to staff regarding IT-related queries.
• Maintaining an updated inventory list of hardware and software.
• Ensuring compliance with company security protocols.
• Documenting technical issues and resolutions for future reference.
• Collaborating with vendors for hardware repairs when needed.

Requirements

Education

• Bachelor's degree in Computer Science or a related field is preferred

Experience

• 3+ years in technical support or related roles

Technical Skills

• Microsoft Office Suite

Soft Skills

• Strong interpersonal skills

Certifications

• CompTIA Network+ (preferable)

Languages

• English: Fluent

Advantageous

• Experience in network administration: Familiarity with configuring and managing network systems.
• Knowledge of virtualization technologies: Experience with VMware or similar tools.
• Disaster recovery knowledge: Understanding of backup solutions and recovery protocols.

Benefits

• Competitive salary based on experience.
• Health and wellness programs.
• Flexible work hours.
• Opportunities for professional development.

Company Culture

• Teamwork: We encourage collaboration and teamwork to achieve success.
• Continuous Improvement: We believe in continuous learning and personal development.
• Inclusive Environment: We strive to maintain an inclusive and diverse workplace.