Printer Technician

Job Description

We are seeking an experienced Printer Technician to join our service team. This role involves maintaining and repairing printers and other related equipment, diagnosing issues, and providing top-notch technical support to our clients.

Responsibilities

• Install and configure printing equipment for customers.
• Diagnose and repair faults in printing equipment.
• Keep accurate records of work performed and parts used.
• Provide technical support to customers and colleagues.
• Make recommendations for improvements to equipment and processes.
• Assist in inventory management of parts and equipment.
• Conduct training sessions for users on printer operation.
• Participate in team meetings to discuss ongoing projects.
• Stay informed about new printers and printing technology.
• Work collaboratively with other technicians.

Requirements

Education

• Degree or diploma in a related field (e.g. IT, Engineering) is advantageous

Experience

• Experience with various printing equipment and customer interaction

Technical Skills

• Knowledge of printing technology

Soft Skills

• Analytical and Critical Thinking

Advantageous

• Experience in copier repair and maintenance: Competent in addressing and repairing multifunction copier machines.
• Technical writing skills: Ability to create detailed documentation and manuals for users.

Benefits

• Flexible working hours
• Employee wellness programs
• 401(k) with matching contributions
• Discounted printing services for personal use

Company Culture

• Innovation: We foster creativity and welcome new ideas to improve our services and processes.
• Customer-Centric: Our customers are at the heart of everything we do, driving our service approach.
• Work-Life Balance: We value your time and strive to help you maintain a healthy work-life balance.