IT Support Specialist

Job Description

Join our team as an IT Support Specialist where you will play a crucial role in providing technical support to our clients in Hobart. This role involves troubleshooting, diagnosing, and resolving various IT issues to maintain a seamless operational environment. You will work closely with our technical team to enhance system efficiency and ensure a high level of customer satisfaction.

Responsibilities

• Offer frontline support for hardware and software issues.
• Conduct system diagnostics and coordinate repairs.
• Assist with IT project implementations.
• Maintain user account settings and permissions.
• Document resolutions and escalate issues as necessary.
• Help manage the IT inventory of hardware and software.
• Evaluate and suggest enhancements for IT systems.
• Provide technical training to users as needed.
• Actively participate in maintaining a secure IT environment.

Requirements

Education

• Associate's degree in Information Technology or related field

Experience

• 1-2 years of experience in a help desk or IT support role

Technical Skills

• Software Installation
• Basic Networking

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in Project Management: Project management skills and relevant certifications are advantageous.
• Familiarity with VoIP Systems: Knowledge of VoIP technology and setup is a plus.

Benefits

• Flexible work hours and potential for remote work
• Employee assistance programs
• Retirement plan with company matching
• Wellness initiatives and activities

Company Culture

• Inclusivity: We are committed to creating an inclusive environment where diversity is embraced.
• Empowerment: We empower our team to take initiative and be proactive in their roles.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all our employees.