Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to oversee our operations in Melbourne. The ideal candidate will have a proven track record in hotel management, ensuring that our guests receive a memorable experience. You'll lead a motivated team, implement best practices, and maintain high standards of service and hygiene.

Responsibilities

• Manage overall hotel operations for optimum efficiency and guest satisfaction.
• Implement and review operational policies and procedures regularly.
• Lead recruitment, training, and performance appraisal of staff.
• Conduct budget planning and financial analysis.
• Ensure minimal disruption during peak periods or events.
• Foster strong relationships with guests to encourage repeat business.
• Develop community partnerships that enhance the hotel's reputation.
• Monitor industry trends to implement innovative practices.
• Ensure that all areas of the hotel maintain cleanliness and hygiene standards.
• Plan and coordinate events and special services for guests.

Requirements

Education

• Bachelor's degree in Business Administration with a focus on Hospitality

Experience

• 5+ years of experience in a managerial role within the hospitality industry

Technical Skills

• Sales and Marketing
• Crisis Management

Soft Skills

• Problem Solving
• Interpersonal Skills

Certifications

• Hospitality Management Certification from a recognized institution

Languages

• English: Fluent

Advantageous

• Experience with social media marketing: Ability to leverage social media platforms to promote hotel services.
• Knowledge of sustainability practices: Understanding of sustainable practices in hotel management.

Benefits

• Attractive salary package with bonuses
• Comprehensive health insurance
• Flexible hours and work-life balance
• Encouragement of professional growth and training

Company Culture

• Welcoming atmosphere: We strive to create a warm and inviting environment for both guests and staff.
• Innovation and creativity: We encourage forward-thinking and creativity in all operational aspects.
• Sustainability focus: We are committed to sustainable practices and reducing our environmental impact.