IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Adelaide team, where you'll be responsible for delivering top-notch IT support services. Your role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of our IT systems. If you're passionate about technology and enjoy problem-solving, we want to hear from you!

Responsibilities

• Serve as the first point of contact for IT-related issues.
• Assist with network configuration and maintenance.
• Perform installations of hardware and software updates.
• Manage backups and disaster recovery processes.
• Help develop IT policies and best practices.
• Provide insights for future technology needs.
• Enhance user satisfaction through effective communication.
• Support the IT Manager in administrative tasks.

Requirements

Education

• Diploma in IT or related field
• Further technical certifications are a plus

Experience

• 1+ years of experience in help desk support

Technical Skills

• Helpdesk Software
• Microsoft Office Suite

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with database management systems: Basic knowledge of SQL and database troubleshooting.
• Certifications in specific software applications: Additional certifications relevant to our technology stack.

Benefits

• Comprehensive health insurance plans
• Opportunities for professional development
• Employee recognition programs
• Paid time off and holidays

Company Culture

• Innovation Focus: We thrive on innovation and encourage creative problem-solving.
• Work-Life Balance: We respect our employees' time and offer flexible scheduling.
• Community Engagement: We actively participate in community initiatives and support local charities.