IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our vibrant team in Sydney. The ideal candidate will possess a solid understanding of IT systems and have a knack for troubleshooting technical issues. You will be responsible for providing exceptional support to our clients, helping them resolve technical challenges and ensuring smooth operations.

Responsibilities

• Troubleshoot and resolve technical issues promptly.
• Support the IT team with project implementations.
• Assist users through phone, email, or in-person support.
• Maintain inventory of IT equipment and supplies.
• Ensure compliance with IT policies and security standards.
• Contribute to IT training programs for staff.

Requirements

Education

• Diploma in Information Technology or relevant certification

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Troubleshooting Hardware
• Software Installation

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with virtual environments: Familiarity with virtualisation technologies such as VMware or Hyper-V.
• Knowledge of cybersecurity best practices: Understanding of basic security measures and protocols in IT systems.

Benefits

• Comprehensive health cover
• Opportunities for training and certification
• Flexible working arrangements
• Supportive team environment

Company Culture

• Integrity: We uphold a strong sense of integrity in all our dealings with clients, employees, and partners.
• Innovation: We support creative thinking and encourage new ideas to improve our services.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.