IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dedicated team in Gold Coast. The successful candidate will provide comprehensive technical support and help maintain our IT infrastructure, ensuring seamless operations and user satisfaction.

Responsibilities

• Deliver excellent customer service while troubleshooting IT issues.
• Participate in IT projects and initiatives to enhance system functionality.
• Keep abreast of technology trends and best practices.
• Provide feedback and suggestions for improving IT support processes.
• Coordinate with third-party vendors for specialized IT support.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor’s degree is advantageous

Experience

• 3+ years of experience in IT support or helpdesk roles

Technical Skills

• Mac OS
• Office 365

Soft Skills

• Time management
• Problem-solving

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of security best practices in IT support.
• Experience in IT project management: Skills in managing IT projects from inception to completion.

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Employee discounts and perks
• Support for ongoing education and training

Company Culture

• Inclusive Environment: We are dedicated to building an inclusive workplace where diversity is celebrated.
• Innovation Focus: We prioritize innovation, encouraging our team to think creatively and embrace new ideas.
• Employee Recognition: We recognise and reward the contributions of our staff, fostering a culture of appreciation.