IT Support Technician

Job Description

We are on the lookout for a skilled IT Support Technician to join our fantastic team in Gold Coast. In this role, you will be responsible for troubleshooting hardware and software issues, assisting users with technical queries, and ensuring our IT systems run smoothly. The ideal candidate will be a proactive problem solver, responsive to user needs, with a solid understanding of technical support best practices.

Responsibilities

• Provide first-level support for hardware and software issues.
• Troubleshoot and resolve technical issues for users.
• Install, configure, and maintain hardware and software solutions.
• Perform routine maintenance and updates on IT systems.
• Document technical issues and resolutions in a knowledge base.
• Assist with onboarding of new employees regarding IT procedures.
• Ensure customer satisfaction through effective communication.
• Participate in IT projects to enhance system performance.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• IT certifications (e.g., CompTIA A+, Network+)

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows OS
• Networking
• Hardware Repair
• Remote Support Tools
• IT Security Practices

Soft Skills

• Communication
• Problem-solving
• Customer Service
• Time Management

Certifications

• ITIL Foundations
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (e.g., AWS, Azure): Familiarity with cloud-based solutions and deployments.
• Experience with ticketing systems (e.g., JIRA, Zendesk): Experience in managing support requests through ticketing software.

Benefits

• Competitive salary package with performance bonuses
• Health benefits and wellness programs
• Professional development and training opportunities
• Flexible hours with possible remote days

Company Culture

• Teamwork: We believe in working collaboratively and supporting one another.
• Innovation: Our culture embraces fresh ideas and encourages creativity.
• Integrity: We operate in a transparent and ethical manner.