IT Support Technician

Job Description

We are currently seeking an IT Support Technician to join our team based in Hobart. The successful candidate will play an essential role in maintaining and troubleshooting our IT systems, ensuring high availability and performance.

Responsibilities

• Monitor help desk software to manage and resolve support tickets effectively.
• Participate in IT projects and implement new services and technologies.
• Create detailed reports of support activities and system performance.
• Assist in maintaining inventory of IT equipment and software licenses.
• Implement solutions to recurring problems and improve IT processes.
• Support remote users and systems with connectivity issues.

Requirements

Education

• Bachelor's degree in Computer Science, IT, or a related field
• IT-related certifications are a plus

Experience

• 2-4 years of experience in a technical support role

Technical Skills

• Remote Support Tools
• Troubleshooting Hardware

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Familiarity with cloud services like AWS or Azure would be beneficial.
• Knowledge of ITIL framework: Understanding of ITIL best practices for service management.

Benefits

• Comprehensive health coverage
• Employee assistance programs
• Opportunities for training and certifications
• Team-building activities and events

Company Culture

• Continuous Improvement: We are committed to ongoing development and learning for all team members.
• Supportive Environment: Our culture fosters support, mentorship, and professional growth.
• Work-Life Balance: We promote a healthy balance between work and personal life for all employees.